summer holiday schedule


We are on Summer Holiday from 8/11 through 8/16.

For orders received by 8/10 at noon, shipping will commence on 8/17 onwards.
For orders received on 8/10 afternoon through 8/13, shipping will commence on 8/18 onwards.
For orders received between 8/14~8/16, shipping will commence on 8/21 onwards.
For orders received between 8/17 and 8/18, shipping will commence within 2 business days.

Thank you for your understanding.

tracking is easy!

To track your order, please log in to your account or set up an account by creating a password with the email you used to check out. This allows you to log in and receive the most up to date information on your order.

login create account

checking your order information

After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number. Please note it may take up to 48 hours for a carrier update. If you need more information about your delivery, please contact the carrier directly.

shipping fees

Orders above 5000 Yen ship free within Japan.
Orders under 5000 Yen will be charged a shipping fee of 600 Yen (tax inclusive).

delivery times and methods

Most orders within Japan will be shipped by Sagawa within 1 business day after receiving your order and delivered within 1-3 business days. We do not support specifying a time or date of delivery or express shipping.

changing or canceling an order

Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified or cancelled. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us (shipping applies).

damaged or wrong items

Click here to start your return.

payment and sales tax

We accept Visa, Mastercard, American Express, and JCB. Sales tax is included in the product price.

still need help? contact customer service

get in touch (english)
customer.support@simplehuman.co.jp