1. Press and hold power button for 1 second to make sure the unit is on (blue indicating light).
2. Ensure the charging puck's magnet tips are securely attached to the unit's charging dock magnets. The cord should be facing away from the dispensing valve.
3. If you do not see a blinking blue indicator light while charging, the unit battery power could be really low so wait 5 minutes to see if it appears.
4. If the unit is still not charging, inspect cable for any abnormalities. If seen, discontinue use and contact Customer Support. Make sure the USB power adapter is working and rated at 5 V and 1 A, or check your power socket.

Pump needs to be reset:

1. Press and hold the power button down for 5 seconds.
2. Wipe the sensor lens clean. We recommend using rubbing alcohol and a microfiber cloth to do so.
3. Press the power button for 1 second to turn the unit on.
4. Completely cover the sensor window and tap the power button quickly 3 times (within 2 seconds). Note that this will make the pump run continuously until the sensor window is uncovered. Watch our video on how to continuously dispense.

Sensor pump may be clogged.

Completely cover the sensor window and tap the power button quickly 3 times (within 2 seconds). Note that this will make the pump run continuously until the sensor window is uncovered. Watch our video on how to unclog your pump.

2-4 hours or until you see a solid blue light.

Flashing red light indicates the battery is low and needs to be recharged. A blue indicator light will flash on and off to indicate the pump is charging. A solid blue light means the pump is fully charged.

1. Ensure that you do not move your hand away previous to the dispensing cycle.
2. Thinner soaps like Dr. Bronner's can cause your pump to drip.

Sensor may be obstructed or too close to an object.

1. Clean the sensor using a microfiber cloth and rubbing alcohol.
2. Move the unit to a different location or away from any close objects.

You may need to reset your sensor pump.
1. Press and hold the power button down for 5 seconds.
2. Press the power button for 1 second to turn the unit on.